FAQ

Once a program has been purchased and delivered, responsibility for storing and safeguarding the digital items lies solely with the client. This is similar to any retail transaction—just as a supermarket does not replace items lost or damaged after purchase, we are unable to re-send or replace any digital products once they have been delivered to you. It is the client’s responsibility to securely store and backup any purchased items, such as program downloads or access credentials, to ensure continued access. We recommend checking your email inbox or any backup storage solutions you may have used when first downloading or accessing the program. Please be aware that, for security and privacy reasons, we do not store passwords or access information after delivery. Once the purchase is complete, all ownership and control over the program transfers fully to the client. We encourage you to keep records of your purchases and any access details in a safe place to avoid loss in the future.

As a Coach, providing expert guidance and customized workout plans to my clients is key, this ensures you exercise safely and effectively. PT services also offer motivation and accountability, helping you stay committed to your fitness goals. We can also adapt routines as your fitness level evolves, preventing hitting plateaus and stalling. Most importantly, I will impart valuable knowledge about nutrition and lifestyle choices, promoting holistic well-being and skills that will last you a lifetime.

Before picking a program, you can consult with me on which one will be best for you by emailing me at hello@thrivebymitchelle.com. I will be able to walk you through the differences and help you pick the best routine for your current fitness level, goals, schedule and lifestyle.

No, there isn’t. You can begin your program any time of the year, at your own directive.

The programs are home based, and most require no equipment to get started. This is so as to make health and fitness as easy and accessible to everyone who cannot make it to the gym, but can squeeze in 30 mins of exercise time at the comfort of your home.